1. Reasons We Collect Information
This Website may provide users with access to a wide variety of resources including, but not limited to access or links to, articles, reference tools, sponsored programs, entertainment, communication tools, message boards and search services. We collect your Information because it helps us deliver a superior level of customer service. For example, we may collect your Information to: Personalize your experience as your information may assist us to better respond to your individual or business needs; Improve the Website as we continually seek to enhance the Website based on the Information and feedback we receive from you; Improve customer service as your Information helps us to more effectively respond to your requests and support needs; Deliver services that you requested in a more efficient manner; Aggregate and match your preferences with our Affiliates; and Administer contests, promotions, surveys or other Website features.
2. E-mail Address Required.
The email address you provide for service request processing, may be used to send you information pertaining to news, updates, related service information, etc. It enables us to give you convenient access to services and focus on categories of greatest interest to you.
3. Information We Collect and How the Information May be used
There are a number of situations in which your Information may help us give you better service. For example:
4. Your Online Customer ID and Related Information
The Website will create a unique Customer ID for you based on your personal preferences and information. This convenient service saves you time and allows for easier use of our web services. In order to create your Customer ID you will need to provide your name, your business name, phone number, email address, and in some cases your mailing address. The system may save the information in your personal profile and associates that information with your Customer ID which you can use when performing various activities relating to the Website and the services you procure from us.
5. When We Disclose Your Information
We do not sell or rent your contact information to other marketers.
To help us provide better service, your Information may be shared with legal entities within our corporate group who will take steps to safeguard it in accordance with this Policy. Some of this information may be sent to service professionals who will need this information to respond to you or to other persons or entities in connection with our business. By providing this information to us, or by submitting a service request, you are requesting, and you expressly consent to being contacted by us and by IQrlando.com service professionals and providers via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial or other applicable ‘Do Not Call’ list, in order that we may provide the services set forth on our site, to service your account, to reasonably address matters pertaining to your account or for other purposes reasonably related to your service request and our business, including marketing related emails.
In addition, there are also times when it may be advantageous for us to make certain Information about you available to other companies with which we have a strategic relationship with or that perform work for us to provide services to you on our behalf or through the Website. These companies may help us process information, deliver services to you, manage and enhance customer data, provide customer service, assess your interest in our services, or conduct customer research or satisfaction surveys. In such situations these companies are prohibited from using your Information for any unauthorized purposes and are also obligated to protect your Information in accordance with the our policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult to provide services to you.
6. How We Protect Your Information
We take precautions – including administrative, technical, and physical measures – to safeguard your Information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party hackers from illegally obtaining your Information.
7. Integrity of Your Information
We have put safe guards in place to keep your Information accurate, complete, and up to date for the purposes for which it is used. You always have the right to correct the Information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date by emailing info@IQrlando.com.
8. Cookies and Other Technologies
If, however, you prefer not to enable cookies, please go to aboutcookies.org, which explains step by step how you can disable cookies. Please note that certain features of the Website may not be available once cookies are disabled.
As is true of most websites, we may gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole.
In some of our email messages we may use a click-through URL linked to content on the Website. When customers click one of these URLs, they pass through our webserver before arriving at the destination web page. We may track this click-through data to help us determine certain information, such as to measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we may use pixel tags-tiny graphic images-to tell us what parts of the Website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that were sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We may store all of this information in a secure database.
9. Commitment to Your Privacy
As we said, we take protecting your privacy very seriously. To make sure your Information is secure we communicate these guidelines to our employees and third-party service providers and strictly enforce privacy safeguards within the company. In addition, we support industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.
10. International Users
We abide by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Information collected from the European Union.
11. Links to Websites of Other Companies
The Website may have links to the sites of other companies. We are not responsible for their privacy practices or privacy policies. We encourage you to learn about the privacy policies of those companies.
12. Notice of Compliance to California Residents
Depending on a user’s activity at this Website, certain personally identifiable information (as that term is defined in the California Act) may be collected, in addition to information set forth in other sections of this document. For purposes of the California Act, the term personally identifiable information means individually identifiable information about an individual user collected online by us from an individual and maintained by us in an accessible form, and may include any of the following:
(A) A first and last name.
(B) A home or other physical address, including street name and name of a city or town.
(C) An e-mail address.
(D) A telephone number.
(E) Any other identifier that permits the physical or online contacting of a specific individual.
See Section 7 above entitled Integrity of Your Information for a description of the process that we maintain for an individual consumer who uses or visits this Website to review and request changes to any of his or her Information that is collected through this Website.
13. California Shine the Light Law (SB 27) Compliance Statement
Under California S.B. 27 (Shine the Light Law), California residents have the right under certain circumstances to receive, once a year, information about third-parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of Information shared. To make such a request, please send an email to info@IQrlando.com and please include the phrase California Privacy Request in the subject line, the domain name of the website you are inquiring about, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.
14. Further Questions Regarding Privacy
The terms and conditions in this Policy came into effect on February 25, 2015. We reserve the right to revise, amend, or modify this Policy at any time and in any manner. When we change the Policy in a material way a notice will be posted on the Website along with the updated Policy. Your use of the Website and any other services provided by IQ Orlando, LLC after such changes are implemented constitutes your acknowledgement and acceptance of any such changes. Please consult this Policy prior to every use for any changes.